{"id":244,"date":"2019-03-12T22:00:15","date_gmt":"2019-03-12T22:00:15","guid":{"rendered":"http:\/\/www.afroxcomms.co.za\/Company-Profile\/?page_id=244"},"modified":"2019-06-20T09:50:40","modified_gmt":"2019-06-20T09:50:40","slug":"customer-service-technologies","status":"publish","type":"page","link":"https:\/\/www.afroxcomms.co.za\/Company-Profile\/customer-service-technologies\/","title":{"rendered":"Customer Service Technologies"},"content":{"rendered":"

Customer Service <\/span>Technologies <\/span>– eCommerce<\/span><\/strong><\/span><\/h1><\/div>
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Customer Service <\/span>Technologies <\/span>– eCommerce<\/span><\/strong><\/span><\/h1><\/div>
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Afrox\u2019s eShop is customer focused and can be accessed via laptop or even smart phone. View below videos on \u2018How to\u2019 use our online service.<\/h1><\/div>
Go to Afrox eShop<\/span><\/a><\/div>
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Register New Customer<\/span><\/a><\/div>
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Register Existing Customer<\/span><\/a><\/div>
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Product Selection<\/span><\/a><\/div>
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Account Management<\/span><\/a><\/div>
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Afrox\u2019s eShop is customer focused and can be accessed via laptop or even smart phone. View below videos on \u2018How to\u2019 use our online service.<\/h1><\/div>
Go to Afrox eShop<\/span><\/a><\/div>
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<\/span><\/div><\/div><\/div><\/div>
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Register New Customer<\/span><\/a><\/div>
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Register Existing Customer<\/span><\/a><\/div>
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Product Selection<\/span><\/a><\/div>
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Account Management<\/span><\/a><\/div>
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Customer Service <\/span>Technologies <\/span>– Tag ‘n Trace<\/span><\/strong><\/span><\/h1><\/div>
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This programme requires all high-pressure cylinders to be barcoded to enhance the audit trail of each cylinder and its life cycle. Afrox\u2019s Individual Cylinder Control (ICC) solution will be completed in 2018.<\/span><\/p>\n

The ICC programme, known internally as Tag \u2019n Trace, is a first in South Africa. More than 65% of our industrial cylinder holdings are now managed at an individual cylinder level. ICC further enhances our compressed gases value proposition by providing time stamped data on cylinder movements at each scan point, thus improving customer cylinder holdings accuracy and asset utilisation. This improved cylinder holdings accuracy could increase revenue where holdings are understated, improve resolution of cylinder holdings disputes, assist debt collection and improve customer confidence in Afrox\u2019s ability to manage cylinders.<\/span><\/p>\n

Afrox now has the unique ability to perform a detailed analysis of cylinders to enhance asset management. This value-adding offering applies to all portions of our business concerned with industrial high-pressure cylinders.<\/span><\/p><\/h1><\/div><\/div><\/div>

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\"Tag-n-Trace-Poster-1\"<\/a><\/span><\/div><\/div>
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Customer Service <\/span>Technologies <\/span>– Tag ‘n Trace<\/span><\/strong><\/span><\/h1><\/div>
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This programme requires all high-pressure cylinders to be barcoded to enhance the audit trail of each cylinder and its life cycle. Afrox\u2019s Individual Cylinder Control (ICC) solution will be completed in 2018.<\/span><\/p>\n

The ICC programme, known internally as Tag \u2019n Trace, is a first in South Africa. More than 65% of our industrial cylinder holdings are now managed at an individual cylinder level. ICC further enhances our compressed gases value proposition by providing time stamped data on cylinder movements at each scan point, thus improving customer cylinder holdings accuracy and asset utilisation. This improved cylinder holdings accuracy could increase revenue where holdings are understated, improve resolution of cylinder holdings disputes, assist debt collection and improve customer confidence in Afrox\u2019s ability to manage cylinders.<\/span><\/p>\n

Afrox now has the unique ability to perform a detailed analysis of cylinders to enhance asset management. This value-adding offering applies to all portions of our business concerned with industrial high-pressure cylinders.<\/span><\/p><\/h1><\/div><\/div><\/div>

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\"Tag-n-Trace-Poster-1\"<\/a><\/span><\/div><\/div>
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Customer Service <\/span>Technologies <\/span>– Customer Service Centre (CSC)<\/span><\/strong><\/span><\/h1><\/div>
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Customer Service <\/span>Technologies <\/span>– Customer Service Centre (CSC)<\/span><\/strong><\/span><\/h1><\/div>
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